Refund Policy

Thank you for your order!

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We want you to be satisfied with your purchase. However, if your order has not arrived or has arrived damaged or defective, you may be eligible for a refund. Please review our Return Policy below for more details.

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Returns

To qualify for a refund, one of the following conditions must be met:

• Your order has not been delivered to you

• Your item arrived damaged or defective (please note that you are required to provide proof of damage)

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All refund requests must be made within 30 days of the order date.​

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Return Process

If your order qualifies for a refund, please contact our customer service team at info@lathritup.com with your order number and details of the issue. If the item is damaged, please attach clear photos showing the issue. Once your request is approved, we will provide instructions for the return process (if applicable) or issue a refund accordingly.

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Refunds

After reviewing your issue, as applicable, we will process your refund. Please allow at least 5-7 business days for processing. Refunds may take 1-2 billing cycles to appear on your statement, depending on your payment provider. You will receive an email confirmation once your refund has been issued.

 

Important Information

• Refunds are not available for reasons other than non-delivery or damaged items

• Customers are responsible for return shipping costs unless the item is defective or the wrong item was shipped

 

Additional Questions?

If you have any questions about our Return Policy, feel free to reach out to us at info@lathritup.com.

 

Thank you and we appreciate your support!